Pacific Hearing Connection employees and volunteers work together with the common purpose of providing our patients the
best possible hearing healthcare solutions. We are always looking for new team members with the same passion to serve.

Our available position(s):

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Patient Care Coordinator / Social Worker
 

Overview

We are searching for a patient care coordinator with a background in social work who can help identify potential patients and guide them through our program – from application and initial screenings to hearing solutions and follow-up care. Our ideal new team member:

 

• Enjoys working with all ages – especially the elderly,

• Has excellent management, communication, and people skills, and

• Is a self-starter who has experience in community outreach.

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Responsibilities

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• Manage all aspects of patient care including application process, appointment scheduling, tracking, and follow-up

• Responsible for regular reporting to inside and outside partners

• Assist in community outreach efforts and liaison with partner organizations

• Communicate as needed with PHC and Pacific Hearing Service staff, caregivers, and outside professionals involved with the patient to assure best possible outcome

• Problem-solve as needed to aid in transportation, translation, and any other roadblocks to patient care; manage delivery and repairs

• Organize community screening and other educational on-site events (post COVID-19)

• Maintain patient information and care history through practice management system software

Competencies

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• Advocate: Proactive communication about the needs of patients and how Pacific Hearing Connection can best support the highest quality of hearing healthcare with improved quality of life and cultural sensitivity

• Resourceful: Possess the knowledge and ability to find and secure necessary support for clients by building relationships with community resources, which includes researching new ways to support our patients

• Organized: Ability to multi-task, be flexible, and track several work streams simultaneously while remaining responsive to client needs

• Skilled Listener: Work in partnership with patients, audiologists, and staff to empower and support patient’s hearing success

• Engaged: Ability to establish effective relationships with all patients regardless of their challenges and

  complexity

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Qualifications

 

• 3 years social work or community outreach experience

• Interested in working with children, adults, and the elderly

• Able to attend weekend events occasionally (post COVID-19)

• Excellent project management skills – detail oriented

• Spanish or Mandarin/Cantonese language skills a plus

• Willing to learn our office management system software

Schedule and Compensation

 

• Part-time to start; $28 to $32 per hour

• Flexible schedule required, with ability to work some evening and weekend hours as needed

• Ability to work in our Los Altos office

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Application Process

Please send cover letter and resume via email to admin@PacificHearingConnection.org.

 

 

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Pacific Hearing Connection is proud to be an equal opportunity workplace.

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