Los Altos Office
We are looking forward to continuing to provide your hearing healthcare. As an essential service, we are open with COVID-19 precautions in place. Here's what you need to know:
If you answer "yes" to any of the following, please reschedule your appointment for 14 days or later!!
  • Do you have any respiratory symptoms, fever/chills, cough, shortness of breath, sudden loss of taste/smell or sore throat?
  • Have you attended a gathering with people you do not live with, in an enclosed space while NOT wearing a mask?
  • Have you traveled by airplane within the last 14 days?
  • In the last 14 days have you been in contact with someone who has or may have COVID-19?
  • Our doors stay locked. When you arrive, please call the front desk to let us know you have arrived. If you do not have a cell phone, please knock on the door so someone will see you.
  • We are limiting the number of people we allow in the waiting room. Please wait in your car until your appointment time. We will text or call when your audiologist is ready. If you do not have a cell phone, we will walk out to your car to inform you.
  • You must wear a mask. If you do not have a mask, we will provide you with one. No one is allowed in the office without a mask.
  • Please come to your appointments alone. In order to minimize the number of people in the office at once, we ask that you come to your appointments alone, unless that is not possible. If you need to have another person with you, please let us know so that we can make arrangements. We also have the option of welcoming family involvement via telehealth or phone. 
  • When you enter the office, we will ask you to use hand sanitizer. We will provide this. We prefer that you NOT wear gloves.
  • You may be escorted directly to your appointment room. All audiologists will be wearing masks, face shields and gloves.
  • We will maintain the safe 6 foot distance as much as possible. This is not always an option given the nature of some appointments. We hate to be rude, but we won't speak with you if we are within 6 feet and request that you do the same.
  • Please respect respiratory hygiene and cough etiquette. Use tissues if you must sneeze or cough. Do NOT pull down your mask!
  • We strongly prefer credit card payments at this time. If you cannot pay by credit card, we understand and will accommodate.
  • If we need to schedule another appointment, either your audiologist will do it during your appointment, or we will contact you by phone or email.
  • We will once again ask you to use hand sanitizer on your hands as you leave the office.  
  • Chocolate is back! We have it available in individual cups on the counter to help keep you safe. 
  • Please contact us if you develop COVID-19 symptoms within 14 days of your visit to Pacific Hearing Service.
Until further notice, all hearing aid cleanings will be done by appointment only. All hearing aid cleanings will be done using our curbside service.

Whew! We think that's it! We appreciate you taking the time to review this. We know it's a lot. But keeping you safe is our #1 goal. See you soon!


Kind Regards,

Your friends at Pacific Hearing Service

Last update 11/18/2020

If you have additional questions or concerns,

please contact us at:

Menlo Park Office




Los Altos Office