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UPDATED APPOINTMENT INFORMATION
Los Altos Office
We are looking forward to continuing to provide your hearing healthcare. As an essential service, we are open with COVID-19 precautions in place. Here's what you need to know:
BEFORE YOU ARRIVE
If you answer "yes" to any of the following, please reschedule your appointment for 14 days or later!!
  • Do you have any respiratory symptoms, fever/chills, cough, shortness of breath, sudden loss of taste/smell or sore throat?
  • Have you attended a gathering with unvaccinated people who are not in your "bubble" in an enclosed space while NOT wearing a mask?
  • In the last 14 days have you been in contact with someone who has or may have COVID-19?
WHEN YOU ARRIVE
 
  • Our doors stay locked. When you arrive, please call the front desk to let us know you have arrived. If you do not have a cell phone, please knock on the door so someone will see you.
  • We are limiting the number of people we allow in the waiting room. Please wait in your car until your appointment time. We will text or call when your audiologist is ready. If you do not have a cell phone, we will walk out to your car to inform you.
  • You must wear a mask. If you do not have a mask, we will provide you with one. No one is allowed in the office without a mask.
DURING YOUR APPOINTMENT
 
  • When you enter the office, we will ask you to use hand sanitizer. We will provide this. We prefer that you NOT wear gloves.
  • We will maintain the safe 6 foot distance as much as possible. This is not always an option given the nature of some appointments. We hate to be rude, but we won't speak with you if we are within 6 feet and request that you do the same.
  • Please respect respiratory hygiene and cough etiquette. Use tissues if you must sneeze or cough. Do NOT pull down your mask!
PAYING FOR YOUR APPOINTMENT
  • We strongly prefer credit card payments at this time. If you cannot pay by credit card, we understand and will accommodate.
AS YOU LEAVE
  • We will once again ask you to use hand sanitizer on your hands as you leave the office.  
  • Chocolate is back! We have it available in individual cups on the counter to help keep you safe. 
  • Please contact us if you develop COVID-19 symptoms within 14 days of your visit to Pacific Hearing Service.
FOR FUTURE REFERENCE
 
Until further notice, all hearing aid cleanings will be done by appointment only. All hearing aid cleanings will be done using our curbside service.

Whew! We think that's it! We appreciate you taking the time to review this. We know it's a lot. But keeping you safe is our #1 goal. See you soon!

 

Kind Regards,

Your friends at Pacific Hearing Service

Last update 4/5/2021

If you have additional questions or concerns,

please contact us at:

Menlo Park Office

650-854-1980

menlopark@pacifichearingservice.com

 

Los Altos Office

650-941-0664

losaltos@pacifichearingservice.com